Installation Technician
Summary / Objective
RD System Technicians serve our customers by installing systems and products in an efficient and effective manner, while minimizing disruption to the customer’s business environment.
Essential Functions
- Serves existing and new accounts by analyzing service orders; planning daily travel schedules, investigating complaints, conducting tests and resolving problems.
- Establishes service by studying system requirements, ordering and gathering components and parts, completing installation and performing acceptance tests.
- Maintains rapport with customers by examining complaints, identifying solutions, suggesting improved methods and techniques, and recommending system improvements.
- Keeps personal equipment operational by following operating instructions, troubleshooting breakdowns, maintaining supplies, and performing preventative maintenance.
- Documents service and installation actions by completing forms, reports, logs, and records.
- Maintains customer confidentiality by keeping service information confidential.
- Updates job knowledge by participating in educational opportunities, training classes and reading professional publications.
- Operates vehicle in a safe manner, keeping it well maintained, organized and stocked.
Core Competencies
- Understanding of access, alarm, and CTV installation
- Troubleshooting skills, including door hardware and associated devices required for monitoring and controlling an access door
- Customer Services Excellence
- Results Driven
- In-depth Product Knowledge
Qualifications:
- Minimum of 1-3 years experience in Access Control, Security Alarm and Video Surveillance industry; Preferred: 3 -5 years industry experience
- Preferred: Bachelor’s degree in a technical field
- Alarm agent License
- Electrician Certification
- Aerial & Scissor Lift Certification
Work Authorization / Security Clearance
Must be a US Citizen or authorized to work in the United States.
Travel
Travel is primarily local during the business day, some out-of-area and overnight travel may be expected.
Service Technician
Summary / Objective
RD Systems Service Technicians serve customers by servicing and troubleshooting security systems and products.
Essential Functions
- Serves existing and new accounts by analyzing service orders; planning daily travel schedules, investigating complaints, conducting tests and resolving problems.
- Establishes service by studying system requirements, ordering and gathering components and parts, completing installation and performing acceptance tests.
- Maintains rapport with customers by examining complaints, identifying solutions, suggesting improved methods and techniques, and recommending system improvements.
- Keeps personal equipment operational by following operating instructions, troubleshooting breakdowns, maintaining supplies, and performing preventative maintenance.
- Documents service and installation actions by completing forms, reports, logs, and records.
- Maintains customer confidentiality by keeping service information confidential.
- Updates job knowledge by participating in educational opportunities, training classes and reading professional publications.
- Operates vehicle in a safe manner, keeping it well maintained, organized and stocked.
Core Competencies
- Understanding of access, alarm, and CTV installation
- Troubleshooting skills, including door hardware and associated devices required for monitoring and controlling an access door
- Customer Services Excellence
- Results Driven
- In-depth Product Knowledge
Qualifications:
- Minimum of 1-3 years experience in Access Control, Security Alarm and Video Surveillance industry; Preferred: 3 -5 years industry experience
- Preferred: Bachelor’s degree in a technical field
- Alarm agent License
- Electrician Certification
- Aerial & Scissor Lift Certification
Work Authorization / Security Clearance
Must be a US Citizen or authorized to work in the United States.
Travel
Travel is primarily local during the business day, some out-of-area and overnight travel may be expected.